Privacy Policy – Ozilo
Last Updated: 29/12/2025
We value your privacy and take your personal information seriously.
This policy outlines how Ozilo collects, uses, and protects your information in line with Australian privacy requirements.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information from you in several situations, including:
1.1 Information You Provide Directly
• When you place an order
• When you create an account
• When you enter delivery and billing details
• When you contact us for support, questions, or feedback
• When you subscribe to newsletters, promotions, or marketing messages
This may include:
• Full name
• Email address
• Phone number
• Shipping and billing address
• Order history
• Account details
• Communication messages
1.2 Information Collected Automatically
When you browse Ozilo, our system may collect:
• IP address
• Device type
• Browser details
• Operating system
• Pages viewed
• Time spent on site
• Cookie and tracking data
This information does not identify you personally unless combined with other data.
1.3 Payment Information
Payments are processed through secure third-party gateways.
We do not store your full credit card information.
2. How We Use Your Information
We use your information to:
• Process, deliver, and manage orders
• Provide customer support
• Keep internal records and improve business operations
• Personalise your shopping experience
• Notify you about account updates or service changes
• Send promotional emails if you opt in
• Detect and prevent fraud
• Improve website performance and marketing
If you prefer not to receive marketing emails, you can unsubscribe anytime.
3. Cookies and Tracking Technologies
Cookies help us understand how you use our website so we can improve your experience.
Cookies allow us to:
• Analyse website traffic
• Keep items in your cart
• Understand which pages are most visited
• Personalise product recommendations
• Improve loading speed
You may choose to disable cookies from your browser settings, but some site features may not work properly.
4. How We Protect Your Data
We take your security seriously.
We use:
• Secure servers
• SSL encryption
• Firewalls
• Limited employee access
• Regular security audits
However, no method of online transmission is 100 percent secure.
We do our best, but you use the website at your own risk.
If you receive a password for your account, keep it confidential and do not share it with anyone.
5. How We Share Your Information
We do not sell or rent your personal information.
We share data only when necessary, including with:
• Payment processors
• Delivery and courier partners
• IT support and hosting services
• Marketing and analytics tools
• Fraud prevention providers
We may disclose information:
• If required by Australian law
• To enforce website policies
• To protect our rights, property, or safety
• During business transfers (sale, merger, or acquisition)
All partners follow strict privacy and security standards.
6. Your Rights
Under the Australian Privacy Act, you have the right to:
• Access your personal information
• Request corrections
• Request deletion where allowed
• Opt out of marketing
• Raise a complaint about data handling
7. External Links
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
Please check their policies before sharing any personal information.
8. Access and Correction Requests
You may request access to the personal information we hold about you.
We will provide it unless restricted by law.
We may charge a reasonable fee for processing large requests.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
10. Contact Us
If you have questions about this policy or your personal data, please contact us.