1. Do you ship outside Australia?

No. Currently, we ship only to Australia.

2. How long is the delivery time?

Metro 5–10 days, regional 7–15 days.

3. Do you accept change-of-mind returns?

Yes, within 14 days, unused & unopened.

4. My item is damaged. What do I do?

Email us within 7 days with photos/video.

5. Who pays for return shipping?

Customer pays for change-of-mind returns.
 Ozilo pays if the product is faulty.

6. How will I receive my refund?

To your original payment method.

7. Can I track my order?

Yes, tracking details will be emailed after dispatch